After you have selected a product you wish to order, you can then add the product to your shopping cart. If you want to continue shopping, this is of course possible. The product you selected will remain in your shopping cart. If you do not want to continue shopping, but prefer to place your order immediately, then click on the button ''Order'' and you will be given the opportunity to log into your account.

If you do not yet have a TI SENTO account, you now have the opportunity to create one.

So that with future orders your shipping information will be saved and you can complete the order faster. If you do not want to create an account, you can complete the order without creating an account.

Before proceeding to the next step, we advise you to check the overview of the selected products in your order.

Is your order correct? Then you can proceed to the next step.

You will now be asked to enter your personal details and the address where you want your order to be delivered. You can indicate whether the delivery address is the same or different from the billing address. Then click on 'Continue to payment'. 

You can pay with the following payment methods:

• iDEAL (only Dutch banking accounts)
• Creditcard (American Express, Matercard en Visa)
• PayPal
• VVV gift card
• Apple Pay
• Digital TI SENTO gift card. 

Then click on 'Complete order' to finalise your order. You pay directly through the secure online environment of your bank.

If you would like to surprise a loved one with a beautiful gift from TI SENTO, you can specify an alternative delivery address when placing your order. The prices of the ordered products are not mentioned on the enclosed packing list. All jewellery are shipped in the luxury TI SENTO jewellery packaging.

Please note: Our SALE jewellery will be wrapped in a luxurious silk pouch and sent to you in a letterbox package. It is possible to select luxury gift wrapping in the shopping cart for a cost of €2.95.

If you order non-sale jewellery and a sale jewellery, the order will automatically be sent in the luxury gift packaging.

When your order has been dispatched from the atelier, you will receive an e-mail confirmation containing the Track & Trace code as soon as the parcel has been scanned by PostNL (International), Deutsche Post or Trunkrs (if you have the order delivered in the Netherlands).

This code allows you to track the parcel via the Track & Trace system of PostNL (International), Deutsche Post or Trunkrs (if you have the order delivered in the Netherlands).

I was unable to find my order using the Track & Trace code I received. If you wish to follow the status of the shipment of your parcel, you can do so via the Track & Trace link you received. The link can be found in your received shipping confirmation. If you receive the message "No shipments found for this combination", it may be that the delivery service has not yet processed your package at the depot. In this case, you can check the status of your parcel's shipment the next working day.

If you have still not received your order two working days after it was dispatched and you continue to see this message, please contact our Customer Service team. They will be happy to assist you!

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Yes, we provice this option. You can add an alternative delivery address in the shipping method step.

If you were not at home when your carrier tried to deliver your parcel, no problem! Then the carrier will come back to you the next day. You can find the last shipping information via your track & trace code that you received by e-mail.

Our SALE jewellery will be wrapped in a luxurious silk pouch and sent to you in a letterbox package.

It is possible to select luxury gift wrapping in the shopping cart for a cost of €2.95.

If you order non-sale jewellery and a sale jewellery, the order will automatically be sent in the luxury gift packaging.

Be aware that during SALE it's possible that shipments will be delayed, because of the enormous
amount of orders to process by us and the delivery companies.

Wish to return or exchange your items?

Follow these easy steps below using our digital return portal.

1. Register your return or exchange

To start the process, register the item(s) you wish to return or exchange on our digital return portal by entering your order number and email address.

Select the item(s) you wish to return or exchange and the most relevant reason. If you’re returning, select your preferred return method and pay for the return label.

Do you want to exchange your jewellery? Then select your chosen jewellery and size. Please note that exchanges are only possible for rings and bracelets available in multiple sizes.

2. (Re)pack your items

Repack the item(s) you wish to return or exchange in their original packaging. Please make sure the items are unworn, with their product tag still attached, and in their original packaging. Have you already removed their tag?

Unfortunately, it means your item doesn’t meet our terms and conditions and is therefore not eligible for being returned or exchanged. Make sure you read our terms and conditions before unpacking your jewellery!

3. Drop off items

Return your order at your chosen drop-off point.

4. Reimbursement or exchange

Once the item you wish to return or exchange reaches our warehouse, it’ll take approximately 14 days to be processed. You will be informed by email as soon as your request has been successfully processed. Make sure you keep hold of your return or exchange confirmation until your request has been successfully processed and you have received your reimbursement or exchange.

For returns, you will be reimbursed the full purchase amount via your original payment method.

As soon as we have received your return shipment, you will receive a confirmation of delivery from us by e-mail (provided that you have placed the original return sticker on the shipping box, which is attached on the original packing slip). We will refund the full amount of the return shipment as soon as possible, but no later than 14 days after receipt of the notice of withdrawal. However, we may wait with the refund until the products have been received by TI SENTO, or until you can proof that you have returned the products.

The return amount will be refunded with the same method of payment with which you paid for your purchase.

Please note: Have you paid with a VVV gift card? Then the VVV gift card will be replaced by a TI SENTO digital Gift Card at the time of reimbursement. You will receive this by e-mail and it can only be spent on the TI SENTO webshop.

Products ordered the TI SENTO webstore can be returned within 30 days, with the exception of (digital) gift cards after they were received. The product must be returned in its original state (unworn and with the product label still attached), in the original packaging (if possible).

If the product is damaged, you may find an answer to your question under the service page "Warranty & repairs".

The return package can (only) be returned free of charge within the Netherlands trough one of the PostNL points in your area. If you send your return shipment from outside the Netherlands, the return costs are for your own expenses.

Returning products are at the risk of the buyer, which means that TI SENTO cannot be held responsible for damaged or lost products that are returned. We therefore recommend that you always ask for a proof of shipment with a Track & Trace code when you hand in your return shipment at the concerning post office. Please keep this proof of shipment until you have received a e-mail from TI SENTO, which states that we have received your return in good order or that we have refunded the amount of your return (by sending an e-mail confirming the refund).

For returns shipped within the Netherlands: with your received proof of shipment (with the Track & Trace code) from the concerning PostNL point you can follow your return shipment, when exactly your return will be delivered to TI SENTO.

For returns shipped outside the Netherlands: please note it may take longer for the return to be delivered.

We strive to process all received returns within 14 days. The return amount will be refunded with the same method of payment with which you paid for your purchase. 

You will receive a refund confirmation by e-mail from TI SENTO as soon as the amount has been refunded.

After your return has been sent and received by TI SENTO after 14 days, and you have not yet received a refund confirmation from TI SENTO?
Please contact our customer service team. 

For returns shipped outside the Netherlands: please note it may take longer for the return to be delivered. If you have not received a confirmation from TI SENTO within 14 days after your package was received by TI SENTO?
Please contact our customer service team.

You will receive a refund confirmation by e-mail from TI SENTO as soon as the amount has been refunded.

After your return has been sent and received by TI SENTO after 14 days, and you have not yet received a refund confirmation from TI SENTO?
Please contact our customer service team. 

For returns shipped outside the Netherlands: please note it may take longer for the return to be delivered. If you have not received a confirmation from TI SENTO within 14 days after your package was received by TI SENTO?

Please contact our customer service team.

Did you receive the product less than 30 days ago from the TI SENTO webstore? Then you can return the product free of charge from within the Netherlands, together with the return form that you received with your order. 

Is it more than 30 days since you received the product?
Then you can also return the product to us free of charge from within the Netherlands. 

To do this, use the Repair Form. The product will be replaced if possible. If this is not possible, the customer service team will always contact you first, using the e-mail address you provided on the repair form.

Within the warranty conditions, there will be no costs for this exchange. If the product cannot be exchanged within the warranty period (e.g. because the product is sold out), we can have the product repaired in the atelier. This always involves costs. The customer service team will contact you first to inform you about the costs.

If you did not purchase the product online through the TI SENTO webstore, please contact the corresponding TI SENTO dealer where you purchased the product for service.

If you have received a defective or incomplete product, please contact our customer service team directly. They will further assist you in the steps to be taken to ensure that you can start wearing your new and complete TI SENTO jewellery as soon as possible.

Several models of the necklaces are designed with two connectors instead of a clasp. These necklaces are not incomplete, but should be worn with a pendant with a clip ring, which serves as closure.The matching clip rings are separately available on the webshop of TI SENTO. 

For returns sent from within the Netherlands: You can hand in the parcel with the product you wish to return for repair free of charge at one of the PostNL points in your area. When you return the package, you will receive a proof of shipment with a Track & Trace code on it, with this code you can track your return.

Please keep this proof until you have received a e-mail from TI SENTO, which states that we have received your repair in good order.

You can also choose to return your package via another delivery service, in which case only the costs for the return are for your own account. TI SENTO will not reimburse these costs.

For returns sent outside the Netherlands: You can hand in the parcel at a post office that sends international shipments.

For more information please contact our customer service team.

We aim to process all received repairs within 14 days. All repairs are checked and handled by our own customer service team.
To keep repair times as short as possible, we will replace the defective product with a new one (if the product is in stock).

Does your product have sentimental value? Then we can well imagine that you do not want to have the product replaced. The product can then be repaired for a charge in the atelier. The customer service team will send you an estimate of the cost of repair in advance.

After your approval, your TI SENTO jewel will be made like new again in the atelier, the repair time is between 10 and 12 weeks.

Please note: That if you have shipped the defective product from outside Europe, the handling of the repair may take longer than 14 days because it takes longer for the package to be delivered.

The customer service team will keep you informed by e-mail. As soon as the product has been repaired in the atelier, we will send you an e-mail before the return shipment.

Are you curious about the exact status in the meantime? Then the customer service team will be happy to help you!

TI SENTO designs all products in the most common sizes. With products that are available in multiple sizes, it is always mentioned in which sizes the product is available.
Although adjusting a TI SENTO jewel is possible for a jeweler / goldsmith, we strongly advise against it. In designing the jewellery of TI SENTO, guaranteeing the quality is of paramount importance.

An adjustment to the jewel ensures that TI SENTO no longer has control over the quality and therefore the warranty lapses immediately.

Although adjusting a TI SENTO jewel is possible for a jeweler / goldsmith, we strongly advise against it. In designing the jewellery of TI SENTO, guaranteeing the quality is of paramount importance. An adjustment to the jewel ensures that TI SENTO no longer has control over the quality and therefore the warranty lapses immediately.

Does your product have sentimental value? Then we can well imagine that you do not want to have the product replaced. The product can then be repaired in the atelier at a charge.

The customer service team will send you an estimate of the cost of the repair in advance.

After your approval, your TI SENTO jewellery will be made like new again in the atelier, the repair time is between 10 and 12 weeks.
For more information please contact the customer service team.

We do not recommend to repair or adjust a TI SENTO jewel yourself, also we do not recommend to let a jeweler/ goldsmith do that. In designing the jewellery of TI SENTO, ensuring quality is of high priority. An adjustment to the jewel ensures that TI SENTO no longer has control over the quality. This will void the warranty.

Through the TI SENTO webstore only complete products can be ordered. Separate parts such as stones, crystals, pearls, links or clasps are not available on the website and/or from our Customer Service department.

It is possible to order loose closures (poussettes) for your earrings, you can order these by contacting our customer service team. This applies only to products purchased through the TI SENTO webstore. When ordering the closures (poussettes), you will be asked for the details of your original order.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

It is possible to order half a pair of earrings if you have lost a TI SENTO earring or an ear charm. Please contact our customer service team.
When ordering a half pair you will be asked for the details of your original order.

All TI SENTO jewellery are made of the highest quality 925 sterling silver and are made with the greatest care. All TI SENTO jewellery is platinum plated, which gives the silver an extra shine. In addition, the platinum layer provides extra protection to the jewellery and helps against the natural discoloration of silver jewellery.

To keep your jewellery in the best possible condition, there are a few things you can take into account:

• The original TI SENTO packaging is perfect for storing your jewellery after you have worn it. If you prefer to store your TI SENTO - Milan jewellery item elsewhere, make sure you choose a place where it cannot get damaged. You should also bear in mind that individual jewellery items should not scrape against each other
  
• Polish your TI SENTO jewellery regularly with a soft cloth. You can clean it with a soft toothbrush, water and a small amount of mild washing-up liquid. After polishing your jewellery, you should rinse it carefully with water and dry it with a soft cloth. Never use any chemicals, scouring pads or other abrasives to clean your jewellery
  
• Discoloration of the silver is determined to some extent by the skin type of the person wearing the jewellery and the use of cosmetics. We recommend that you not put on your jewellery until any lotions you have applied have been absorbed into the skin and only after you have applied a fragrance
  
• Since jewellery should be kept away from water, we recommend that you remove all jewellery items before going to the gym or playing any other sport or swimming or applying fragrance, hair spray, soap and lotion
  
• In order to prevent the jewellery from breaking or otherwise getting damaged, we recommend that you only put on the jewellery after you get dressed and taking it off again before you remove your clothes
• Do not wear your TI SENTO while performing heavy work and avoid contact with hard surfaces in order to prevent scratching and other damage. This type of damage is not covered by the extensive warranty offered by TI SENTO
• Leather jewellery require special care. Since leather is a natural product, it may become slightly discoloured and the surface is vulnerable and easily damaged.

If you have bought your TI SENTO jewellery trough the webshop, you can have your jewellery polished and re-plated at the atelier for a fee. The customer service team will send you an estimate of the cost of the repair in advance.

You can return your jewellery together with the repair form. Fill in the repair form and follow the instructions on the form. Please note that the repair time takes 10 to 12 weeks.

If you bought your jewellery at a TI SENTO jeweller, you can return the jewellery at the concerning jeweller. If you have any further questions, please feel free to contact the customer service team.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

• TI SENTO reserves the right to change the campaign conditions in the interim and/or to terminate the campaign early.
• TI SENTO may change these terms and conditions at any time without prior or further notice.
• The discount cannot be deducted from orders that have already been placed.
• If you ordered an item that subsequently becomes available in sale, unfortunately we cannot retroactively apply the discount.
• During stacking discounts, once you return an item, you are no longer entitled to the (full) stacking discount (this means that the purchase amount is offset against the discount percentage of the products you keep).
• You may apply digital gift cards to your order during sale or in combination with a discount code you previously received.
• During sale or other promotions, the processing and delivery of your order may take a little longer than usual.
• During the sale period, the jewellery from the sale collection is delivered in a luxury silk pouch and sent as a letterbox package.
• Dutch law applies to the action and the terms and conditions.

Did you receive a discount code from TI SENTO via e-mail? Please note the following conditions:

• The discount code is valid for a limited period. The validity period of your discount code is indicated in the e-mail where you received the discount code.
• Discount codes are applicable from a minimum order amount of €49.
• One discount code per order is possible.
• It is possible to combine your discount code with a sale item.
• Discount codes can only be applied online at the TI SENTO webshop.
• Have you previously subscribed to our newsletter and applied the welcome discount? Then it is unfortunately not possible to receive the discount code again.

There are currently no current promotions