Return policy

*Do I have a right to return my product?
We have a 30 days no questions asked return policy. If you wish to return your order, you may return the product in original state and packing, with the exception of digital gift cards. Returns that are incomplete or without packaging will unfortunately not be accepted. It is therefore important for you to check your return before sending.

How do I return an item?
If you would like to return an item,  with the exception of (digital) gift cards. You can send it back and enclose a completed Return Shipping Form.

A copy of this form is enclosed with your delivery. Alternatively, you can download the Return Shipping Form here.

Where can I take my return shipment?
You can bring your parcel to any post office that ships internationally. You are responsible for paying for the return shipment. Please note that the shipping costs of returns outside of the Netherlands are not covered by TI SENTO.

How quickly will I be refunded after returning an item?
We will send you a confirmation of receipt as soon as we have received your return shipment. The amount will be refunded to you within 3 working days following receipt of the return shipment. If you paid by credit card, the amount will be refunded to you within 5 working days.

What are the terms and conditions for returning items?

You can return any items you have ordered from the TI SENTO webstore within 30 days. We have a 30 days no questions asked return policy,  with the exception of (digital) gift cards.

If the item is damaged, you may find answers to your questions in the Warranty section of this website.

Return shipments are at the buyer’s risk, which means that TI SENTO is not liable for any damaged or lost items. We therefore recommend that, when you deliver your return shipment, you always request a Track & Trace code and keep this in any case until you have received confirmation from us that we have received your return shipment.

Terms and Conditions
Any orders you place on the TI SENTO webstore are subject to a 30-day trial period from the time the order is delivered. With the exception of (digital) gift cards. If you would like to return the item to TI SENTO within this trial period, you must return it in the original packaging, including the TI SENTO label. In order to ensure that the return shipping process is completed smoothly, correctly and efficiently, we would like to ask you to enclose the details of the order, so that we have access to all the details we require.

It may take between 5-10 days to process your return shipment. If you have not yet received a confirmation from us that we have received your parcel 10 days after you returned the item, please contact our Customer Service department.