Shipping & Returns 

Every purchase is gift-wrapped with infinite love and care before leaving our atelier. 

Shipping costs

Depending on your order amount and the destination of your order, shipping may be free of charge.

  • Free shipping for orders from £50 to the Netherlands, Belgium, Luxembourg and Germany.
  • Free shipping for orders over €100 to other countries within the European Union. 
  • Free shipping for orders over £100 outside the European Union. For orders below this amount, shipping costs are standard £15.

Please see for more information Orders & Delivery.

Custom fees
If you are placing an order with us from outside of the European Union, you may be responsible to pay inbound duties and taxes, which your local customs authority deems appropriate. Each country determines the assessment of duties and taxes differently. TI SENTO does not pay for these fees.

Terms of delivery*
For all orders placed within the UK, you can expect to receive your new TI SENTO jewellery between 3 to 8 business days. 

Wish to return or exchange your items?

Follow these easy steps below using our digital return portal.

1. Register your return or exchange

To start the process, register the item(s) you wish to return or exchange on our digital return portal by entering your order number and email address.

Select the item(s) you wish to return or exchange and the most relevant reason. If you’re returning, select your preferred return method and pay for the return label.

Do you want to exchange your jewellery? Then select your chosen jewellery and size. Please note that exchanges are only possible for rings and bracelets available in multiple sizes.

2. (Re)pack your items

Repack the item(s) you wish to return or exchange in their original packaging. Please make sure the items are unworn, with their product tag still attached, and in their original packaging. Have you already removed their tag?

Unfortunately, it means your item doesn’t meet our terms and conditions and is therefore not eligible for being returned or exchanged. Make sure you read our terms and conditions before unpacking your jewellery!

3. Drop off items

Return your order at your chosen drop-off point.

4. Reimbursement or exchange

Once the item you wish to return or exchange reaches our warehouse, it’ll take approximately 14 days to be processed. You will be informed by email as soon as your request has been successfully processed. Make sure you keep hold of your return or exchange confirmation until your request has been successfully processed and you have received your reimbursement or exchange.

For returns, you will be reimbursed the full purchase amount via your original payment method.