Dear Mathilde,
Thank you very much for placing your order and your review.
We are sorry to read that you are not satisfied with your jewellery. Of course that is not our intention and we sincerely apologise for that.
On all jewellery you have a warranty of 2 years. Could you please send an e-mail to wecare@tisento-milano.com with your order number and a picture of your jewellery?
Then we will offer you a suitable solution.
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO